We stand by our products and hold them to the highest standard and quality control.
If your UFO Drum will go out of tune (for more than + -10. At a temperature of +15 +30 C.) please send it back, we will tune it for no cost during limited one – year warranty. We will cover all shipping costs if we determine that it was manufacturing issue.
Instruments are accepted for reclamation claim with problems of going out of tune Discrepancies within this value are the norm and can depend on many indicators, in particular on temperature.
The causes of going out of tune ( more than+- 10 Hz) are usually from playing the drum too hard or by using drum mallets that are not designed for UFO drums. Also, shocks or temperature variations can be reasons for going out of tune. The metal is thin and these instruments require a particular attention when carrying them. Please do not use too much force when playing and also do not use different (hard) mallets that are designed for other types of instruments. Please use your UFO Drum with our guidelines – keep your instrument happy.
If any manufacturing issues occur with the drum, please contact us at firstname.lastname@example.org, and we will be happy to help you through the warranty process.
- Normal wear and tear.
- Accidental or Intentional damage caused by user.
- Loss or theft of the product.
We reserve the right to change our warranty policy at any time. We will notify our customers of any changes on our website.