Service information

Purchase process

Order.

Choose and Order UFO Drum. Additionally, in your order, you can specify the Named gift card to the recipient. Please recheck all the input data. We want your order delivered exactly the right place.

Payment.

We accept payment through PayPal. If you do not have PayPal account, you can pay by credit card.

Packing.

Packing and shipping the order on the next working day. The drums are packed and shipped in a wooden box, which guarantee its safety.

Shipping.

Delivery charged extra depending on the country. The average delivery is from 3 to 9 days.

Shipping time varies depending on your location. We will ship your UFO Drum within 1-2 days after your online order. For transit times and prices check-in Cart by Click on “Calculate Shipping.” We are located in Ubud, Bali island, Indonesia.

Happy Owner.

The drum will be delivered to your door the address you provided. Before delivery, the courier will call you on the phone.

Returns.

We are happy to have satisfied customers, and we guarantee the product’s quality! But if you are not satisfied with your purchase, you can return the product within 15 days after you receive your parcel. The product must be returned as a full set and in the original condition.

Return delivery is paid by you.

If the product is returned at our fault (wrong or faulty drum), we pay all delivery costs.

We will return your money paid for the purchase (less the delivery) within 30 days after the return shipment. That includes 10 days for the return delivery, 5 days from the receipt of the product and return documentation, and bank transfer takes 5 to 10 more days.

If you wish to return the product, please contact us for instructions.

Undelivered packages.

Mail sometimes returns undelivered parcels. For such orders, we are responsible for the full return of your money paid for the product less the delivery cost, as a wrong delivery address is the main reason for such returns. Please make sure you specify the right address in your order.

Taxes.

In some countries, additional customs taxes may be charged. The buyer pays all customs costs in his/her country.


Warranty Information

We stand by our products and hold them to the highest standard and quality control.

If your UFO Drum will go out of tune (for more than + -10. At a temperature of +15 +30 C.) please send it back, we will tune it for no cost during limited one – year warranty. We will cover all shipping costs if we determine that it was manufacturing issue.

Instruments are accepted for reclamation claim with problems of going out of tune Discrepancies within this value are the norm and can depend on many indicators, in particular on temperature.

The causes of going out of tune ( more than+- 10 Hz) are usually from playing the drum too hard or by using drum mallets that are not designed for UFO drums. Also, shocks or temperature variations can be reasons for going out of tune. The metal is thin and these instruments require a particular attention when carrying them. Please do not use too much force when playing and also do not use different (hard) mallets that are designed for other types of instruments. Please use your UFO Drum with our guidelines – keep your instrument happy.

If any manufacturing issues occur with the drum, please contact us at info@ufodrum.net, and we will be happy to help you through the warranty process.

The warranty covers all manufacturing issues but DOES NOT COVER:

  • Normal wear and tear.
  • Accidental or Intentional damage caused by user.
  • Loss or theft of the product.

We reserve the right to change our warranty policy at any time. We will notify our customers of any changes on our website.


Care For UFO Drum

User maintenance is simple, just wipe it sometimes inside and out with a natural oil to avoid corrosion. Protect from bumps and scratches.